Frequently Asked Questions

Everything you need to know about our science-backed skincare and your shopping experience.

What is the standard shipping time for orders within the US?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your skincare essentials sooner.

Does StriVectin test products on animals?

No, StriVectin is proud to be a cruelty-free brand. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.

What is your return policy?

We want you to love your skin. If you are not completely satisfied, you can return your purchase within 30 days of the delivery date for a full refund.

Are StriVectin products safe to use during pregnancy?

While our products are formulated with high-quality ingredients, we recommend consulting with your physician before starting any new skincare regimen during pregnancy or nursing.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Afterpay for flexible installment payments.